Medallia Concierge chat SDK

Integrate Concierge chat into your native mobile apps using the Zendesk Sunshine Conversations SDK.

The Zendesk Sunshine Conversations SDK allows you to add Medallia Concierge chat capability to your native mobile apps.

Here's how it works.

  1. You add the chat SDK to your mobile app. You can then trigger the chat pop up from a button within your app. In the example below, note that you can have different channels that can route the chat to relevant Medallia Concierge Inbox's if required.

image of a mobile app

2. In this example, the user selects a location and then can open the chat by tapping a button. In this case, the chat will directly interact with a Medallia Concierge service specific to San Francisco.

image of a chat option

image of an agent chat session

That's it!

Detailed documentation is available here:

https://docs.smooch.io/guide/native-ios-sdk/

https://docs.smooch.io/guide/native-android-sdk/

Want to add this capability to your website? Check out the Medallia Concierge Web Chat.