Blue dots vs. red dots

How read, unread and escalated messages are marked in your inbox

The Blue dot indicates that you have an unread message that is less than 5 minutes old.

image of the inbox

The amount of unread messages will also display on your browser tabs.

image of a tab notification

After 5 Minutes, the dots marking unread messages will turn from blue to red.

image of an old notification

Conversations are automatically marked as read by clicking into them. Mark a conversation as unread by clicking the three dots to the top right of the Conversation Detail pane and select Mark as Unread.

example of marking a notification unread