Rollup analytics

Get a global Analytics dashboard of multiple Medallia Concierge services.

For customers with multiple Medallia Concierge services, Rollup Analytics can be configured so that Administrators have access to see reporting on all services they have access to in one place.

image of the message volume dashboard

Once enabled, the dashboard can be accessed by navigating to Analytics and selecting All Services.

image of the all services toggle switch

Medallia Concierge allows you to create Collection Fields with which you can filter accounts however you wish. In this instance, we've created the following groupings:

  • PRIVATE VS. NON-PRIVATE: Private, Non-Private or Semi-Private hotels

  • REGION: East, Central or West hotels

  • TYPE: Alumni/Stadium, Country or Business hotels

image of the collection fields filter

On the right hand side, individual services, channel and message direction can be toggled on and off.

image of report filters

View search results in the middle of the pane.

example search results

To inquire to about configuring Rollup Analytics for your service, speak to your Customer Success Manager or chat to our Support Team.​