Glossary
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Glossary Contents
A - B
C
D - M
N - R
Net Promoter Score (NPS)
Operational Customer Experience Management (OCEM)
Omnichannel
Opt-outs
OSAT
Outbound SSO
Overtalk
Personalization
Personally identifiable information (PII)
Personalized survey
Population (statistical)
Pre-defined collocation
Pump
Quarantine
Quotas
Raw invitation
Respondent
Response rate
Rewards
Role
RSS
S
T - Z
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Last updated: November 15, 2024