Medallia GovCloud for Digital

Digital Feedback products and features authorized to run on Medallia GovCloud

Many Experience Cloud products and features are certified to run on GovCloud GovCloud, a FedRAMP High authorized platform.


Status indicator	Meaning
done available	Feature or product is available to run on GovCloud.
add_task approval	Requires client approval to set up or activate the feature under agency specific Authority to Operate (ATO).
close n/a	Feature or product is not available

This list was last updated on 23 April 2025.

Digital Web

CDN for Agency Moderate ATO

Akamai — Only available for Customers seeking Moderate ATO within MGC Authorization Boundary (Rationale - Akamai CDN is only FedRAMP Moderate authorized) and cannot be offered at FedRAMP High Level.

CDN for Agency High ATO

Clients need to provide their own ATO or custom solution that needs to be discussed.


Feature	Status	Notes
Integrations	add_task approval	Integrations are customer-owned and approved when solution is: Customer-owned. Integrated using available approved mechanisms. Covered specifically under Customer ATO. Contact your Medallia representative to evaluate the specific requirements.
Analytics solutions	add_task approval	Analytics solutions are customer-owned and approved when solution is: Customer-owned. Integrated using available approved mechanisms. Covered specifically under Customer ATO. Contact your Medallia representative to evaluate the specific requirements.

Table 1. Administration
Feature	Status	Notes
Surveys	done available	All survey elements are available in GovCloud.
Targeting	done available	All targeting types are available in GovCloud.
Translations (localization)	done available
Screen capture	close n/a	Screen capture is not available in GovCloud.
CSS customization	done available
Reusable fields	done available
Automation	done available
Advanced configuration	done available
Embedding Digital code on a website	done available
Property level access control	done available
Dynamic hybrid hosting	close n/a
Survey drafts	done available
Approver role	done available
EX browser extension	close n/a


Feature	Status	Notes
Medallia Digital SDK	add_task approval	Requires client approval under agency specific Authority to Operate (ATO). APIs have FedRAMP authorization.
Integrations	add_task approval	Integrations are customer-owned and approved when: Component is customer-owned. Integration is performed using available approved mechanisms. It is covered specifically under Customer ATO. Contact your Medallia representative to evaluate the specific integration requirements.
Analytics solutions	add_task approval	Analytics solutions are customer-owned and approved when solution is: Customer-owned. Integrated using available approved mechanisms. Covered specifically under Customer ATO. Contact your Medallia representative to evaluate the specific requirements.

Table 2. Administration
Feature	Status	Notes
Surveys	done available	All survey elements are available in GovCloud.
Targeting	done available	All targeting types are available in GovCloud.
Translations (localization)	done available
Screen capture	close n/a	Screen capture is not available in GovCloud.
CSS customization	done available
Reusable fields	done available
Automation	done available
Advanced configuration	done available
App Rating engagements	done available
Preview app	close n/a
Offline mode	done available
Survey drafts	done available
Approver role	done available


Feature	Status	Notes
Digital Anywhere	close n/a


Feature	Status	Notes
Digital Health Check	close n/a


Feature	Status	Notes
Digital sandbox	close n/a