Organization management provides self-service capabilities for admins to perform updates to the organizational structure

Organization management

Manage the personally identifiable data for respondents and company employees and also records at the company level

Data protection

Secure access using SSO, OAuth, and multi-factor authentication

Security

medallia-experience-cloud/authentication-required/access-required

Experience management platform that helps companies put every experience at the center of their business

Medallia Experience Cloud

High-level overview of Medallia Experience Cloud features and functionality

Users, roles, units, branding, and other settings

Administration

Medallia Concierge

Medallia Developer Portal

Medallia Documentation

Capture feedback across any digital channel: websites, apps, software applications, and connected devices

Medallia Digital

Gather consumer insights through online surveys, ranging from one-off surveys to sophisticated research campaigns

Medallia Agile Research

Improve conversion, sales, and loyalty across all your digital offerings

Digital Experience Analytics

Capture, analyze and share media feedback content at scale to tell powerful stories and inspire better decision-making in your organization.

Medallia Video

Keep customers and agents engaged from anywhere

Agent Connect

Orchestrate individualized experiences across all channels with real-time, next best experience

Medallia Experience Orchestration

Build a holistic customer-experience strategy with the leading cloud solution

Mindful

Automatic speech recognition text-to-speech transcription for call centers supporting many industries and languages

Voci

Real-time insights from consumer transactions, visits, and surveys for a 360-degree view of the market, competitors, and customers

Sense360

Information not specific to any particular product

Medallia Company

Glossary

Users

Roles

Data retention

Masking field data

Encrypting sensitive data

Sensitive data

Company > Users > Users > Logon Restrictions

Logon Restrictions

Mobile application security

Users are prompted to enter a verification code after signing in

Multi-factor authentication

OAuth is a standard that authorizes access to services and data without sharing personal credentials. It uses secure tokens to grant access to users, applications, and systems. The discussion includes a real-world analogy and details on roles and interactions in the OAuth process.