Troubleshooting Community registration

Common registration issues and their solutions.

Your email needs to be validated

You see the following message once you've registered:

Email message "Great, we've created your account!" saying to keep an eye on the inbox for the validation message, a link to resend the message, and a link to contact support

Locate the email from Medallia Ideas in your email system. Check your Junk/Spam folder if you don't see it in your main inbox. Click the validation link in the email.

You don't have authorization to access a community

You're trying to access a community that you have not yet been invited to.

Email message stating you do not have authorization to access this community.

Contact the community admin.

Invitation or validation email not received

If you haven't received an email from the community, we recommend checking your junk/spam folder just in case it's landed there.

The screen name you have selected already exists

Your screen name must be unique among all users. You have picked one already in use by another user.

Message: "Screename is already in use" and an OK button

Try using a different display name or adding numbers on the end eg. John_smith123.