Troubleshooting registration issues
Common registration issues and their solutions.
Your email needs to be validated
You see the following message once you've registered:
To validate your email, look in your inbox for the email and click the validation link. Be sure to check your Junk/Spam folder if you don't see it in your main inbox.
You don't have authorization to access a community
You're trying to access a community that you have not yet been invited to.
If you believe you should have access, contact the community admin.
Invitation or validation email not received
If you haven't received an email from the community, we recommend checking your junk/spam folder just in case it's landed there.
The screen name you have selected already exists
Your screen name must be unique, so you'll need to choose one not already assigned to another Medallia Ideas.
Try using a different display name or adding numbers on the end eg. John_smith123.