Released May 11, 2023

Release updates

• We have a new Genesys Cloud Gamification Integration! This lets clients include Feedback's survey results in their Genesys Cloud gamification. The native Genesys Cloud gamification allows agents to score points by reducing their handle time or after-call work, and now they can also earn points by having a higher average survey score from Mindful Feedback. Clients can configure it so that their agents get a certain number of points each day for a perfect score, and it scales down from there.
• The survey completion time is now included in the list of available survey variables. This is useful for passing the completion time to third-party services in post-survey triggers etc.
• We have implemented database query optimizations.