Interactive Voice Gateway (IVG) is a next generation interaction platform that allows companies to communicate with their customers in ways that improve self-service, reduce costs, and improve sales. IVG combines a CCXML interpreter, a VXML browser, a Database Management System, and a VXML application server in an easy to install package. IVG provides support for SIP inbound and outbound calls. IVG is a platform for all VXML Interaction Server (VIS) based applications.

IVG provides both inbound and outbound On-Premise application processing within a standards compliant SIP based environment enabling customers to take full advantage of the market-leading Scheduled and ASAP callback offering and patented virtual queuing technology.

IVG consists of the following self-contained components that are installed on a single Virtual Machine (VM) per the supported deployment models:

• Holly Voice Platform - Holly Voice Platform (HVP) is a VoiceXML-based Interactive Voice Response system. It is an open-standards environment consisting of Telephony, CTI interfaces, and IVR applications. The components of HVP are engineered as independent modules which communicate with each other over IP messaging protocols. They are designed to be deployed redundantly, with several instances of a component running simultaneously within the same distributed environment. HVP also includes a web-based portal which features configuration forms, management tools, system reports, and utilities for the administration and management of the platform.

• VXML Interaction Server - When executed from the integrated Apache Tomcat application server, serves VoiceXML to the HVP to deliver callback treatment.

• Call Control Interaction Server (CCIS) - CCXML application which initiates an outbound call to deliver a requested callback based on a request received from the Outbound Contact.