English (North America) Call Center
|
Model ID |
eng-us:callcenter |
|---|---|
|
Package Name |
voci-langpack-eng-us_callcenter-7.5.0-1.x86_64.rpm |
|
Version |
7.5.0-1 |
|
Last Updated |
July 2023 |
|
Maturity |
Level 1 |
|
Features Supported |
Emotion, Sentiment, Gender, Redaction, AgentID, OOV |
|
Language |
English |
|
Region or Dialect |
North America |
|
Acoustic Model |
eng-us |
|
Domain |
Customer care contact center for any industry |
|
Compatible Versions |
ASR engine version 7.5+ |
|
Release Notes |
Updated to support 7.5 and OOV. |
|
Benchmark WER |
*** |
|
Internal Notes |
*** |
|
Model ID |
eng-us:callcenter |
|---|---|
|
Package Name |
voci-langpack-eng-us_callcenter-7.2.0-1.x86_64.rpm |
|
Version |
7.2.0-1 |
|
Last Updated |
April 2022 |
|
Maturity |
Level 1 |
|
Features Supported |
Emotion, Sentiment, Gender, Redaction, AgentID |
|
Language |
English |
|
Region or Dialect |
North America |
|
Acoustic Model |
eng-us |
|
Domain |
Customer care contact center for any industry |
|
Compatible Versions |
ASR engine version 7.x |
|
Release Notes |
Improvements to both overall accuracy and profanity recognition. |
|
Benchmark WER |
*** |
|
Internal Notes |
*** |
|
Model ID |
eng-us:callcenter |
|---|---|
|
Package Name |
voci-langpack-eng-us_callcenter-7.2.0-1.x86_64.rpm |
|
Version |
7.1.1-1 |
|
Last Updated |
March 2022 |
|
Maturity |
Level 1 |
|
Features Supported |
Emotion, Sentiment, Gender, Redaction, AgentID |
|
Language |
English |
|
Region or Dialect |
North America |
|
Acoustic Model |
eng-us |
|
Domain |
Customer care contact center for any industry |
|
Compatible Versions |
ASR engine version 7.x |
|
Release Notes | |
|
Benchmark WER |
*** |
|
Internal Notes |
*** |
|
Model ID |
eng-us:callcenter |
|---|---|
|
Package Name |
voci-langpack-eng-us_callcenter-7.1.0-1.x86_64.rpm |
|
Version |
7.1.0-1 |
|
Last Updated |
January 2022 |
|
Maturity |
Level 1 |
|
Features Supported |
Emotion, Sentiment, Gender, Redaction, AgentID |
|
Language |
English |
|
Region or Dialect |
North America |
|
Acoustic Model |
eng-us |
|
Domain |
Customer care contact center for any industry |
|
Compatible Versions |
ASR engine version 7.x |
|
Release Notes |
Improved models for English (North America) Call Center domain including updates to the acoustic and language models for significantly increased accuracy and performance. The eng-us:callcenter model has deprecated eng1:callcenter, and is now the default when not otherwise specified. |
|
Benchmark WER |
*** |
|
Internal Notes |
*** |
English (North America) Call Center
Model ID | eng1:callcenter |
|---|---|
Package Name | voci-langpack-eng1_callcenter-7.1.0-1.x86_64.rpm |
Version | 7.1.0-1 |
Last Updated | January 2022 |
Maturity | Level 1 |
Features Supported | Emotion, Sentiment, Gender, Redaction, AgentID |
Language | English |
Region or Dialect | North American |
Acoustic Model | eng1 |
Domain | Customer care contact center for any industry |
Compatible Versions | ASR engine version 7.x |
Release Notes | Improved accuracy with a slight decrease in performance. This update was performed to provide some improvement for those who are unable to use the eng-us:callcenter model. The eng-us:callcenter model has deprecated the eng1:callcenter model and is recommended for all uses. |
Benchmark WER | *** |
Internal Notes | *** |
Model ID | eng1:callcenter |
|---|---|
Package Name | voci-langpack-eng1_callcenter-7.0.0-1.x86_64.rpm |
Version | 7.0.0-1 |
Last Updated | May 2020 |
Maturity | Level 1 |
Features Supported | Emotion, Sentiment, Gender, Redaction, AgentID |
Language | English |
Region or Dialect | North American |
Acoustic Model | eng1 |
Domain | Customer care contact center for any industry |
Compatible Versions | ASR engine version 7.x |
Release Notes | *** |
Benchmark WER | *** |
Internal Notes | *** |
