English (North America) Insurance - High Accuracy

Table 1. [INTERNAL ONLY] eng-us:insurance-xa Language Model

Model ID

eng-us:insurance-xa

Package Name

voci-langpack-eng-us_insurance-xa-7.0.0-2.x86_64.rpm

Version

7.0.0-2

Last Updated

March 2022

Maturity

Level 1

Features Supported

Emotion, Sentiment, Gender, Redaction, AgentID

Language

English

Region or Dialect

North American

Acoustic Model

eng-us

Domain

Property, life, and auto insurance customer care

Compatible Versions

ASR engine version 7.x

Release Notes

Improved models for English (North America) Insurance domain including updates to the acoustic and language models for significantly increased accuracy and performance.

The eng-us:insurance-xa model has deprecated eng1:insurance-xa, and is now the default when not otherwise specified.

Benchmark WER

***

Internal Notes

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Table 2. eng1:insurance-xa Language Model

Model ID

eng1:insurance-xa

Package Name

voci-langpack-eng1_insurance-xa-7.0.0-1.x86_64.rpm

Version

7.0.0-1

Last Updated

October 2020

Maturity

Level 1

Features Supported

Emotion, Sentiment, Gender, Redaction, AgentID

Language

English

Region or Dialect

North American

Acoustic Model

eng1

Domain

Property, life, and auto insurance customer services

Compatible Versions

ASR engine version 7.x

Release Notes

***

Benchmark WER

***

Internal Notes

***