English (Philippines) Call Center - High Accuracy

Table 1. [INTERNAL ONLY] eng5:callcenter-xa Language Model

Model ID

eng5:callcenter-xa

Package Name

voci-langpack-eng5_callcenter-xa-7.0.0-1.x86_64.rpm

Version

7.0.0-1

Last Updated

November 2020

Maturity

Level 3

Features Supported

Emotion, Sentiment, Gender, Redaction

Language

English

Region or Dialect

Philippines

Acoustic Model

eng5

Domain

Customer care contact center for any industry

Compatible Versions

ASR engine version 7.x

Release Notes

***

Benchmark WER

***

Internal Notes

***