English (North America) Automotive Industry

Table 1. eng-us:autodealership Language Model
Model ID	eng-us:autodealership
Package Name	voci-langpack-eng-us_autodealership-7.5.0-1.x86_64.rpm
Version	7.5.0-1
Last Updated	July 2023
Maturity	Level 1
Features Supported	Emotion, Sentiment, Gender, Redaction, AgentID, OOV
Language	English
Region or Dialect	North American
Acoustic Model	eng-us
Domain	Retail automotive customer service
Compatible Versions	ASR engine version 7.5+
Release Notes	Updated to support 7.5 and OOV.
Benchmark WER	***
Internal Notes	***

Table 2. eng-us:autodealership Language Model
Model ID	eng-us:autodealership
Package Name	voci-langpack-eng-us_autodealership-7.0.1-2.x86_64.rpm
Version	7.0.1-2
Last Updated	May 2022
Maturity	Level 1
Features Supported	Emotion, Sentiment, Gender, Redaction, AgentID
Language	English
Region or Dialect	North American
Acoustic Model	eng-us
Domain	Retail automotive customer service
Compatible Versions	ASR engine version 7.x
Release Notes	Improvements to overall accuracy.
Benchmark WER	***
Internal Notes	***

Table 3. eng-us:autodealership Language Model
Model ID	eng-us:autodealership
Package Name	voci-langpack-eng-us_autodealership-7.0.1-1.x86_64.rpm
Version	7.0.1-1
Last Updated	March 2022
Maturity	Level 1
Features Supported	Emotion, Sentiment, Gender, Redaction, AgentID
Language	English
Region or Dialect	North American
Acoustic Model	eng-us
Domain	Retail automotive customer service
Compatible Versions	ASR engine version 7.x
Release Notes	Improved models for English (North America) Automotive domain including updates to the acoustic and language models for significantly increased accuracy and performance. The eng-us:autodealership model has deprecated eng1:autodealership.
Benchmark WER	***
Internal Notes	***

Table 4. eng1:autodealership Language Model
Model ID	eng1:autodealership
Package Name	voci-langpack-eng1_autodealership-7.0.0-2.x86_64.rpm
Version	7.0.0-2
Last Updated	January 2021
Maturity	Level 1
Features Supported	Emotion, Sentiment, Gender, Redaction, AgentID
Language	English
Region or Dialect	North American
Acoustic Model	eng1
Domain	Retail automotive customer service
Compatible Versions	ASR engine version 7.x
Release Notes	***
Benchmark WER	***
Internal Notes	***