English (North America) Healthcare - High Accuracy

Table 1. [INTERNAL ONLY] eng-us:healthcare-xa Language Model

Model ID

eng-us:healthcare-xa

Package Name

voci-langpack-eng-us_healthcare-xa-7.0.0-1.x86_64.rpm

Version

7.0.0-1

Last Updated

March 2022

Maturity

Level 1

Features Supported

Emotion, Sentiment, Gender, Redaction, AgentID

Language

English

Region or Dialect

North American

Acoustic Model

eng-us

Domain

Health insurance member services

Compatible Versions

ASR engine version 7.x+

Release Notes

Improved models for English (North America) healthcare domain including updates to the acoustic and language models for significantly increased accuracy and performance.

The eng-us:healthcare-xa model has deprecated eng1:healthcare-xa.

Benchmark WER

Internal Notes

***

Table 2. eng1:healthcare-xa Language Model

Model ID

eng1:healthcare-xa

Package Name

voci-langpack-eng1_healthcare-xa-7.0.0-1.x86_64.rpm

Version

7.0.0-1

Last Updated

May 2020

Maturity

Level 1

Features Supported

Emotion, Sentiment, Gender, Redaction, AgentID

Language

English

Region or Dialect

North American

Acoustic Model

eng1

Domain

Health insurance member services

Compatible Versions

ASR engine version 7.x+

Release Notes

***

Benchmark WER

***

Internal Notes

***