English (South Africa) Insurance

Table 1. eng-za:insurance Language Model
Model ID	eng-za:insurance
Package Name	voci-langpack-eng-za_insurance-7.5.0-1.x86_64.rpm
Version	7.5.0-1
Last Updated	August 2023
Maturity	Level 3
Features Supported	Emotion, Sentiment, Gender, Redaction
Language	English
Region or Dialect	South African
Acoustic Model	eng-za
Domain	Property, life, and auto insurance customer care
Compatible Versions	ASR engine version 7.5+
Release Notes	Updated to support 7.5 and OOV.
Benchmark WER	***
Internal Notes	***

Table 2. eng-za:insurance Language Model
Model ID	eng-za:insurance
Package Name	voci-langpack-eng-za_insurance-7.0.0-1.x86_64.rpm
Version	7.0.0-1
Last Updated	August 2023
Maturity	Level 3
Features Supported	Emotion, Sentiment, Gender, Redaction
Language	English
Region or Dialect	South African
Acoustic Model	eng-za
Domain	Property, life, and auto insurance customer care
Compatible Versions	ASR engine version 7.x
Release Notes	Initial public and cloud release for model version 7.0.0-1
Benchmark WER	***
Internal Notes	***

Table 3. [INTERNAL ONLY] eng-za:insurance Language Model
Model ID	eng-za:insurance
Package Name	voci-langpack-eng-za_insurance-7.0.0-1.x86_64.rpm
Version	7.0.0-1
Last Updated	July 2021
Maturity	Level 3
Features Supported	Emotion, Sentiment, Gender, Redaction
Language	English
Region or Dialect	South African
Acoustic Model	eng-za
Domain	Property, life, and auto insurance customer care
Compatible Versions	ASR engine version 7.x
Release Notes	***
Benchmark WER	***
Internal Notes	***