English (South Africa) Insurance - High Accuracy

Table 1. [INTERNAL ONLY] eng-za:insurance-xa Language Model

Model ID

eng-za:insurance-xa

Package Name

voci-langpack-eng-za_insurance-xa-7.5.0-1.x86_64.rpm

Version

7.5.0-1

Last Updated

August 2023

Maturity

Level 3

Features Supported

Emotion, Sentiment, Gender, Redaction

Language

English

Region or Dialect

South African

Acoustic Model

eng-za

Domain

Property, life, and auto insurance customer care

Compatible Versions

ASR engine version 7.5+

Release Notes

Updated to support 7.5 and OOV.

Benchmark WER

***

Internal Notes

***

Table 2. [INTERNAL ONLY] eng-za:insurance Language Model

Model ID

eng-za:insurance-xa

Package Name

voci-langpack-eng-za_insurance-xa-7.0.0-1.x86_64.rpm

Version

7.0.0-1

Last Updated

July 2021

Maturity

Level 3

Features Supported

Emotion, Sentiment, Gender, Redaction

Language

English

Region or Dialect

South African

Acoustic Model

eng-za

Domain

Property, life, and auto insurance customer care

Compatible Versions

ASR engine version 7.x

Release Notes

***

Benchmark WER

***

Internal Notes

***