Portuguese (Brazil) Call Center - High Accuracy

Table 1. [INTERNAL ONLY] por-br:callcenter-xa Language Model

Model ID

por-br:callcenter-xa

Package Name

voci-langpack-por-br_callcenter-xa-7.5.1-1.x86_64.rpm

Version

7.5.1-1

Last Updated

March 2024

Maturity

Level 3

Features Supported

Emotion, Gender, Redaction, OOV

Language

Portuguese

Region or Dialect

Brazilian

Acoustic Model

por-br

Domain

Customer care contact center for any industry

Compatible Versions

ASR engine version 7.5+

Release Notes

Improvements to overall accuracy.

Benchmark WER

***

Internal Notes

***

Table 2. [INTERNAL ONLY] por-br:callcenter-xa Language Model

Model ID

por-br:callcenter-xa

Package Name

voci-langpack-por-br_callcenter-xa-7.5.0-1.x86_64.rpm

Version

7.5.0-1

Last Updated

August 2023

Maturity

Level 3

Features Supported

Emotion, Gender, Redaction, OOV

Language

Portuguese

Region or Dialect

Brazilian

Acoustic Model

por-br

Domain

Customer care contact center for any industry

Compatible Versions

ASR engine version 7.5+

Release Notes

Updated to support 7.5 and OOV.

Benchmark WER

***

Internal Notes

***

Table 3. [INTERNAL ONLY] por-br:callcenter-xa Language Model

Model ID

por-br:callcenter-xa

Package Name

voci-langpack-por-br_callcenter-xa-7.0.0-1.x86_64.rpm

Version

7.0.0-1

Last Updated

February 2022

Maturity

Level 3

Features Supported

***

Language

Portuguese

Region or Dialect

Brazilian

Acoustic Model

por-br

Domain

Customer care contact center for any industry

Compatible Versions

ASR engine version 7.x

Release Notes

***

Benchmark WER

***

Internal Notes

***