Insurance: First Notice of Loss Experience
About the App
|
Description |
Surveys focused on: (1) the Direct Customer’s First Notice of Loss (FNOL) and Assistance touchpoint, and (2) the interim (middle) of long standing claims processes where checking in with the customer is key for retention. | |
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Prerequisite |
Insurance: Post Claims Experience | |
|
Intended Trigger |
Customer First Notice of Loss | |
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Hierarchy Unit |
Claims Handler | |
|
Survey Forms |
2 |
Direct Customer FNOL / Assistance Survey Direct Customer Interim Survey |
|
Survey Modes |
1 |
Feedless Web Survey |
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Survey Designs |
1 | |
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Available Pre-Configured Translations |
Survey Form & Email Invitation |
English, Spanish (Spain), Spanish (Mexico), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese |
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Reporting |
English, Spanish (Spain), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese | |
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Reporting Roles |
3 |
Admin, Insights, Executive The Admin, Insights, Executive roles are shared by all Insurance Solutions included in this scope of work. |
|
Template Data Integrations |
1 |
• Invitation feed (up to 49 templated fields) |
App Supporting Materials
The following table provides quick access to all essential supporting materials for the Insurance: First Notice of Loss Experience BPP, including data design specifications, dummy data sets, survey and branding details, and translation files, available in Google Sheet, Excel, and PDF formats.
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Document Name |
Google Drive |
Excel |
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Insurance FNOL - Dummy Data |
N/A | ||
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Insurance FNOL - Translations |
