Repository of BPP Apps

List of all Program Apps that are available for installation.


App Name	App Summary
B2B: Customer Relationship	Gathers customer feedback on the overall account relationship and provides internal users with a view across a portfolio of accounts, along with the ability to deep dive into a specific account's health.
B2B: Onboarding Experience	Enables account managers, sales leaders and key onboarding staff to understand and take action with new customers early in their experience, and drive continuous improvement in sales & onboarding processes. Integrates into the overall 360° account satisfaction view.
B2B: Onsite Service Experience	Enables onsite field service teams to drive improvement and customer satisfaction by providing them with feedback after a service engagement as well as service tech coaching and follow-up workflows to capture additional insights. This solution provides account managers and executives with visibility through a 360° account satisfaction view.
B2B: Project Experience	Enables implementation and project delivery teams to drive improvement and customer satisfaction by providing them with feedback during and after a project. It also provides account managers and executives with visibility through a 360° account satisfaction view.
CC: Call Analyzer	Measure, analyze and act on Contact Center call experiences with speech analytics.
CC: Chat Analyzer	Import of chat data for analysis
CC: Post Call Experience
Digital: Customer Feedback	Gathers targeted feedback on a website, within a mobile app, a SaaS product, or within a connected device to enable digital experience optimization, engagement, personalization, and enablement strategies. Assumes Customer configuration of survey triggers, forms, and design.
Digital: Experience Analytics	Automatically captures digital activity to identify issues and opportunities via rules-based statistical scores every second, page/screen, and across entire sessions ("Digital Experience Score™"). Intelligence is available through alerts, analytics reporting, and integrated workflows through Medallia and third-party integrations to drive adoption, conversion, engagement, and performance improvements.
Digital: Employee Feedback	Gathers continuous feedback within an employee-used intranet, website, or software application regarding general experience with the organization or technology. Customer self-service configuration is fully enabled for all survey triggers, forms, and design beyond initial managed configuration efforts.
Digital: Post Purchase Experience	Gathers feedback regarding a website or application purchase experience, connecting the online and offline journey.
Employee: Recruiting Experience	Gathers feedback from candidates, from the final decision (post interviews) and from the hiring manager 70 days after hire. This provides users the ability to understand key performance metrics for recruiting from both the candidate and hiring manager and to use comments to improve the process.
Employee: Exit Experience	Gathers feedback after an employee exits the organization. This provides users the ability to understand key performance metrics over time and provide insight to improvement comments.
Employee: Onboarding Experience	Gathers feedback from new hires during the onboarding process, throughout the first 90 days of employment. This provides users the ability to understand key performance metrics over time and provide insight to improvement comments.
Employee: Training Experience	Gathers post-training feedback for all employee training across the organization. This provides users the ability to understand key performance metrics over time and provide insight to employee improvement comments.
Employee: Engagement - Pulse	Most commonly used to gather employee feedback on either an annual or semi-annual basis. Engagement survey categories can also be parceled out to pulse Engagement questions on an ongoing basis for more continuous listening. This provides users the ability to understand overall engagement, key drivers, and performance metrics over time and provide insight to employee improvement comments.
Employee: Micropulse	Gathers real-time employee feedback on a frequent or ongoing basis regarding employee experience with the organization.
Employee: Internal Service Experience	Gathers employee feedback on an individual service representative experience, within the CIO organization.
Hospitality: Concierge Analyzer	Provides reporting for chat data collected via Medallia Concierge, as well as offering new insights from this unstructured data. Reports provide visibility for Admin and Insights users into Concierge chat key metrics. Also included is a robust suite of text analytics reports to make the most of this wealth of data.
Hospitality: Guest Stay Experience	Enables hotels to capture the guest stay experience, from reservation experience through on-property stay. It wires feedback to managers, field leadership, and insights teams, to drive insights and improvements to staff service, room facilities, food&beverage and hotel amenities.
Healthcare: HCAHPS	Enables import of HCAHPS survey program data from the provider Fields. Includes roles and reports for tracking scores towards compliance as well as overall health of the surveying process itself. Can be customized for data import from other HCAHPS providers.
Healthcare: HCAHPS Magnet	This app is intended to be an add-on to Healthcare: Magnet - Nursing Excellence app and includes the subset of HCAHPS question fields that can also be used for Magnet certification. Intended for clients who do not have HCAHPS in MEC but would like to import these select questions into MEC to add into existing Magnet reporting.
Healthcare: OAS CAHPS	Enables import of Outpatient and Ambulatory Surgery CAHPS survey program data from the provider Fields. Includes roles and reports for tracking scores towards compliance as well as overall health of the surveying process itself. Can be customized for data import from other OAS-CAHPS providers.
Healthcare: Provider - Post Care Experience	Enables providers to capture patient experience feedback in real-time, maps that perspective to critical patient profile and care, and translates the feedback into actionable operational improvements to be implemented across every level of the organization.
Healthcare: Provider - Telemedicine Experience	Capture patient feedback while experiences are in-flight or shortly thereafter. Feedback is available instantly for review, action, and follow-up. Course correct journeys, optimize provider coaching, deepen engagement while maintaining a high-quality of care.
Insurance: Direct Purchase Experience	Aims to improve conversion of purchasers who are direct customers including those using captive agents. This is achieved by gathering customer and non-purchaser feedback on the overall 'Purchase' experience. Targets finding improvements in quote generation and Representative performance across several channels.
Insurance: First Notice of Loss Experience	Surveys focused on: (1) the Direct Customer's First Notice of Loss (FNOL) and Assistance touchpoint, and (2) the interim (middle) of long standing claims processes where checking in with the customer is key for retention.
Insurance: Post Claims Experience	Gathers customer feedback on the Claims Experience, providing the ability to understand Handler performance, compare customer experience across claim types and products, and establish CX linkages to operations. Feedback is gathered from customers who file claims directly with the insurance company.
Insurance: Post Claims Experience with Broker Versioning	Adds Insurance Property & Casualty Claims Interim and Journey surveys to target brokers and customers (respectively). This enables claims being filed through brokers to be supported.
Restaurant: Meal Experience	Enables restaurants to capture the meal experience, from ordering through consumption. It wires feedback to managers, field leadership, and insights teams, to drive insights and improvements to service, atmosphere, menu items, and meal timing. It can be customized for both dine-in and quick service restaurants.
Retail: Store Purchase	Gathers customer feedback on the store location experience and provides internal users with the ability to understand and improve store performance, aligning the organization from frontline to corporate.
Retail: Fulfillment Delivery	Gathers customer feedback on the fulfillment experience for retail purchases and provides internal users with a view of delivery performance.
Retail Banking: Branch Transaction Experience	Gathers customer feedback on the branch experience and provides internal users with the ability to understand branch and associate performance, compare districts/regions, and establish CX linkages to operations.
Retail Banking: Loan Experience	Gathers customer feedback on the entire loan origination experience at the end of the journey, and provides internal users with the ability to understand loan officer performance, compare districts/regions, and establish CX linkages to operations.
Retail Banking: Inbound Feedback	Survey program to capture unsolicited feedback that customers provide through various channels to express their experiences, concerns, or suggestions regarding banking products and services.
Social: Feedback & Review Analyzer	Provides reporting for data collected via the Medallia Social product. This includes dashboards and supporting roles and fields. Reports include the customer's data ONLY. Rival reporting is available separately via Social Benchmarking apps.
Wealth Management: Client Onboarding Experience	Gathers client feedback on the onboarding experience. It provides internal users with the ability to understand brand, advisor, onboarding, and digital tools performance, compare regions, and establish CX linkages to operations and financial data.
Wealth Management: Client Relationship	Gathers client feedback on the ongoing relationship between a client and their wealth advisor. It provides internal users with the ability to understand brand, advisor, and digital tools performance, compare regions, and establish CX linkages to operations and financial data.
CX: Follow-up Experience	The follow-up survey is a survey that is triggered after an alert has been closed on a previous survey. Its goal is to study follow-up actions of frontline users and ensure that users are closing the loop.
CX: Survey Analyzer	Import of survey data for analysis.