Healthcare: Provider - Telemedicine Experience
About the App
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Xchange Listing | ||
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Description |
Capture patient feedback while experiences are in-flight or shortly thereafter. Feedback is available instantly for review, action, and follow-up. Course correct journeys, optimize provider coaching, deepen engagement while maintaining a high-quality of care. | |
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Prerequisite |
Healthcare: Base | |
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Intended Trigger |
Post-care experience | |
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Hierarchy Unit |
Facility, Provider | |
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Survey Forms |
1 |
Telehealth Post Visit Survey |
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Survey Modes |
1 |
Feeded Web Survey via Medallia Best Practice Template HTML Email Invitation |
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Survey Designs |
1 | |
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Available Pre-Configured Translations |
Survey Form & Email Invitation |
English, Spanish (Spain), Spanish (Mexico), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese |
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Reporting |
English, Spanish (Spain), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese | |
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Reporting Roles |
6 |
Admin, Insights, Executive, Facility/Practice Manager, Provider, IT The Admin, Insights, Executive roles are shared by all Healthcare Solutions included in this scope of work. |
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Alerts |
3 |
Detractor, Low Satisfaction, Legal Keyword |
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Closed Loop Feedback Forms |
1 | |
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Template Data Integrations |
3 |
• Invitation feed (up to 31 templated fields) • Org Hierarchy feed (up to 8 templated fields) • User feed, Single Sign-On ldP |
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Automated Batch Exports |
2 |
Record-level, Opt-out |
App Supporting Materials
The following table provides quick access to all essential supporting materials for the Healthcare: Provider - Telemedicine Experience BPP, including data design specifications, dummy data sets, survey and branding details, and translation files, available in Google Sheet, Excel, and PDF formats.
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Document Name |
Google Drive |
Excel |
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Healthcare Telemedicine - Data Design | |||
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Healthcare Telemedicine - Survey and Branding Specification |
Healthcare Telemedicine - Survey and Branding Specification Google Drive |
Healthcare Telemedicine - Survey and Branding Specification Excel |
Healthcare Telemedicine - Survey and Branding Specification PDF |
