Healthcare: Provider - Post Care Experience
About the App
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Xchange Listing | ||
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Description |
Enables providers to capture patient experience feedback in real-time, maps that perspective to critical patient profile and care, and translates the feedback into actionable operational improvements to be implemented across every level of the organization. | |
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Prerequisite |
Healthcare: Base | |
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Intended Trigger |
Post-care experience | |
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Hierarchy Unit |
Facility, Provider | |
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Survey Forms |
1 |
Post Visit Survey |
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Survey Modes |
2 |
Feeded Web Survey via Medallia Best Practice Template HTML Email Invitation Feedless Web Survey |
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Survey Designs |
1 | |
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Available Pre-Configured Translations |
Survey Form & Email Invitation |
English, Spanish (Spain), Spanish (Mexico), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese |
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Reporting |
English, Spanish (Spain), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese | |
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Reporting Roles |
6 |
Admin, Insights, Executive, Regional Manager, Facility Manager, Provider The Admin, Insights, Executive roles are shared by all Healthcare Solutions included in this scope of work. |
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Alerts |
3 |
Detractor, Promoter, Legal Keyword |
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Closed Loop Feedback Forms |
1 | |
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Template Data Integrations |
3 |
• Invitation feed (up to 35 templated fields) • Org Hierarchy feed (up to 8 templated fields) • User feed, Single Sign-On ldP |
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Automated Batch Exports |
2 |
Record-level, Opt-out |
App Supporting Materials
The following table provides quick access to all essential supporting materials for the Healthcare: Provider - Post Care Experience BPP, including data design specifications, dummy data sets, survey and branding details, and translation files, available in Google Sheet, Excel, and PDF formats.
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Document Name |
Google Drive |
Excel |
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Healthcare Post Care - Data Design | |||
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Healthcare Post Care - Survey and Branding Specification |
Healthcare Post Care - Survey and Branding Specification Google Drive |
Healthcare Post Care - Survey and Branding Specification Excel |
Healthcare Post Care - Survey and Branding Specification PDF |
