Retail: Fulfillment - Delivery Experience
About the App
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Xchange Listing | ||
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Description |
Gathers customer feedback on the fulfillment experience for retail purchases and provides internal users with a view of delivery performance. | |
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Prerequisite |
Retail: Base | |
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Intended Trigger |
Receipt of goods by the customer | |
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Hierarchy Unit |
Fulfillment Center | |
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Survey Forms |
1 |
Delivery Survey |
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Survey Modes |
2 |
Feeded Web Survey via Medallia Best Practice Template HTML Email Invitation Feedless Web Survey |
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Survey Designs |
1 | |
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Available Pre-Configured Translations |
Survey Form & Email Invitation |
English, Spanish (Spain), Spanish (Mexico), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese |
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Reporting |
English, Spanish (Spain), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese | |
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Reporting Roles |
4 |
Admin, Insights, Executive, Fulfillment Team The Admin, Insights, Executive roles are shared by all Retail Solutions included in this scope of work. |
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Alerts |
2 |
Order Not Received, Detractor |
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Closed Loop Feedback Forms |
1 | |
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Template Data Integrations |
3 |
• Invitation feed (up to 32 templated fields) • Data append feed (up to 29 templated fields) • Org Hierarchy feed (up to 18 templated fields) |
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Automated Batch Exports |
1 |
Record-level |
App Supporting Materials
The following table provides quick access to all essential supporting materials for the Retail: Fulfillment - Delivery Experience BPP, including data design specifications, dummy data sets, survey and branding details, and translation files, available in Google Sheet, Excel, and PDF formats.
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Document Name |
Google Drive |
Excel |
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Retail Fulfillment - Data Design | |||
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Retail Fulfillment - Survey and Branding Specification |
Retail Fulfillment - Survey and Branding Specification Google Drive |
Retail Fulfillment - Survey and Branding Specification Excel | |
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Retail Fulfillment - Dummy Data |
N/A | ||
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Retail Fulfillment - Translations |
