Digital: Post Purchase Experience
About the App
|
Description |
Gathers feedback regarding a website or application purchase experience, connecting the online and offline journey. | |
|
Prerequisite |
Digital: Base | |
|
Intended Trigger |
Online checkout | |
|
Hierarchy Unit |
Digital Property (Website / In-App / Connected Device / Business Application) | |
|
Survey Forms |
2 |
Digital Purchase Survey Digital Purchase (E-Receipt) Survey |
|
Survey Modes |
2 |
Feeded Web Survey via Medallia Best Practice Template HTML Email Invitation Feedless Web Survey |
|
Survey Designs |
1 | |
|
Available Pre-Configured Translations |
Survey Form & Email Invitation |
English, Spanish (Spain), Spanish (Mexico), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese |
|
Reporting |
English, Spanish (Spain), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese | |
|
Reporting Roles |
3 |
Admin, Digital Team, Closed Loop Feedback (CLF) Team |
|
Alerts |
1 |
Detractor |
|
Closed Loop Feedback Forms |
1 | |
|
Template Data Integrations |
1 |
• Invitation feed (up to 38 templated fields) |
|
Automated Batch Exports |
1 |
Record-level |
App Supporting Materials
The following table provides quick access to all essential supporting materials for the Digital: Post Purchase Experience BPP, including data design specifications, dummy data sets, survey and branding details, and translation files, available in Google Sheet, Excel, and PDF formats.
|
Document Name |
Google Drive |
Excel |
|
|
Digital Post-Purchase - Survey and Branding Specification |
Digital Post-Purchase - Survey and Branding Specification Google Drive |
Digital Post-Purchase - Survey and Branding Specification Excel |
Digital Post-Purchase - Survey and Branding Specification PDF |
|
Digital Post Purchase - Dummy Data |
N/A | ||
|
Digital Post Purchase - Translations |
Digital Post Purchase - Translations PDF |
