Hospitality: Guest Stay Experience
About the App
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Xchange Listing | ||
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Description |
Enables hotels to capture the guest stay experience, from reservation experience through on-property stay. It wires feedback to managers, field leadership, and insights teams, to drive insights and improvements to staff service, room facilities, food&beverage and hotel amenities. | |
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Intended Trigger |
Post Stay | |
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Hierarchy Unit |
Property (Location) | |
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Survey Forms |
1 |
Post Stay Survey |
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Survey Modes |
1 |
Feeded Web Survey via Medallia Best Practice Template HTML Email Invitation |
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Survey Designs |
1 | |
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Available Pre-Configured Translations |
Survey Form & Email Invitation |
English, Spanish (Spain), Spanish (Mexico), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese |
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Reporting |
English, Spanish (Spain), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese | |
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Reporting Roles |
3 |
Admin, Insights, Property Manager |
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Alerts |
2 |
Detractor, Promoter |
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Closed Loop Feedback Forms |
1 | |
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Template Data Integrations |
3 |
• Invitation feed (up to 20 templated fields) • Org Hierarchy feed (up to 21 templated fields) • User feed, Single Sign-On ldP |
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Automated Batch Exports |
2 |
Record-level, Opt-out |
App Supporting Materials
The following table provides quick access to all essential supporting materials for the Hospitality: Guest Stay Experience BPP, including data design specifications, dummy data sets, survey and branding details, and translation files, available in Google Sheet, Excel, and PDF formats.
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Document Name |
Google Drive |
Excel |
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Hospitality Guest Stay - Data Design | |||
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Hospitality Guest Stay - Survey and Branding Specification |
Hospitality Guest Stay - Survey and Branding Specification Google Drive |
Hospitality Guest Stay - Survey and Branding Specification Excel |
Hospitality Guest Stay - Survey and Branding Specification PDF |
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Hospitality Guest Stay - Dummy Data |
N/A |
