Description

The follow-up survey is a survey that is triggered after an alert has been closed on a previous survey. Its goal is to study follow-up actions of frontline users and ensure that users are closing the loop.

Intended Trigger

Alert closed on previous survey

Hierarchy Unit

Existing

Survey Forms

1

Follow-up Survey

Survey Modes

1

Feeded Web Survey via Medallia Best Practice Template HTML Email Invitation

Survey Designs

1

Available Pre-Configured Translations

Survey Form & Email Invitation

English, Spanish (Spain), Spanish (Mexico), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese

Reporting

English, Spanish (Spain), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese

Reporting Roles

1

Insights

Template Data Integrations

1

• Invitation feed (up to 9 templated fields)