Retail Banking: Inbound Feedback
About the App
|
Description |
Survey program to capture unsolicited feedback that customers provide through various channels to express their experiences, concerns, or suggestions regarding banking products and services. | |
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Prerequisite |
Retail Banking: Base | |
|
Hierarchy Unit |
Branch | |
|
Survey Forms |
1 |
Customer Initiated Feedback Survey |
|
Survey Modes |
1 |
Feedless Web Survey |
|
Survey Designs |
1 | |
|
Available Pre-Configured Translations |
Survey Form & Email Invitation |
English, Spanish (Spain), Spanish (Mexico), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese |
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Reporting |
English, Spanish (Spain), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese | |
|
Reporting Roles |
1 |
Branch Manager |
|
Alerts |
1 |
Follow-up |
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Automated Batch Exports |
1 |
Record-level |
App Supporting Materials
The following table provides quick access to all essential supporting materials for the Retail Banking: Inbound Feedback BPP, including data design specifications, dummy data sets, survey and branding details, and translation files, available in Google Sheet, Excel, and PDF formats.
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Document Name |
Google Drive |
Excel |
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Retail Banking Inbound Feedback - Survey Specification |
Retail Banking Inbound Feedback - Survey Specification Google Drive |
Retail Banking Inbound Feedback - Survey Specification Excel | |
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Retail Banking Inbound Feedback - Translations |
