Description

Provides reporting for chat data collected via Medallia Concierge, as well as offering new insights from this unstructured data. Reports provide visibility for Admin and Insights users into Concierge chat key metrics. Also included is a robust suite of text analytics reports to make the most of this wealth of data.

Hierarchy Unit

Property

Reporting

English, Spanish (Spain), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese

Reporting Roles

2

Admin, Insights

Template Data Integrations

1

• Import from Medallia Concierge (up to 25 templated fields)

Automated Batch Exports

1

Record-level