Restaurant: Meal Experience
About the App
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Xchange Listing | ||
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Description |
Enables restaurants to capture the meal experience, from ordering through consumption. It wires feedback to managers, field leadership, and insights teams, to drive insights and improvements to service, atmosphere, menu items, and meal timing. It can be customized for both dine-in and quick service restaurants. | |
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Intended Trigger |
Following a restaurant transaction | |
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Hierarchy Unit |
Restaurant | |
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Survey Forms |
3 |
Restaurant Survey (Receipt) Restaurant Survey (Email to Web) Inbound Feedback Survey |
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Survey Modes |
2 |
Feeded Web Survey via Medallia Best Practice Template HTML Email Invitation Feedless Web Survey |
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Survey Designs |
1 | |
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Available Pre-Configured Translations |
Survey Form & Email Invitation |
English, Spanish (Spain), Spanish (Mexico), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese |
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Reporting |
English, Spanish (Spain), French (France), French (Canada), German, Italian, Portuguese (Brazil), Japanese | |
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Reporting Roles |
8 |
Admin, Insights, Executive, Field Leader, General Manager, Franchise Owner, Guest Services Team, Team Member |
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Alerts |
5 |
Detractor, Promoter, Contact, Keyword, Guest Services |
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Closed Loop Feedback Forms |
1 | |
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Template Data Integrations |
4 |
• Invitation feed (up to 29 templated fields) • Org Hierarchy feed (up to 32 templated fields) • Customer Data Append feed • User feed, Single Sign-On ldP |
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Automated Batch Exports |
2 |
Record-level, Opt-out |
App Supporting Materials
The following table provides quick access to all essential supporting materials for the Restaurant: Meal Experience BPP, including data design specifications, dummy data sets, survey and branding details, and translation files, available in Google Sheet, Excel, and PDF formats.
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Document Name |
Google Drive |
Excel |
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Restaurant Meal - Data Design | |||
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Restaurant Meal - Survey and Branding Specification |
Restaurant Meal - Survey and Branding Specification Google Drive | ||
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Restaurant Meal - Dummy Data |
N/A |
