Omnichannel: Location & Employee Reporting
About the App
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Description |
Foundational architectural setup for combined CX / EX analysis across locations, with a Unified dashboard for viewing CX and EX data together. | |
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Business Impact |
• Evidence-Based Capital Allocation: Establish a definitive link between employee engagement and Customer Experience (CX) metrics, allowing leadership to validate the ROI of internal initiatives and prioritize investments that yield the highest financial return. • Proactive Operational Resilience: Identify and mitigate systemic interdependencies between staff morale and service delivery, ensuring that internal friction is addressed before it impacts customer retention or brand reputation. | |
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Whats Included |
• Dashboard and side panels that offers a unified view of CX and EX signals for location-based customers • Omnichannel Admin role | |
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Pre/Post-Install Steps |
Follow the steps outlined in HTML module on dashboards included in app | |
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Effort Size |
Medium | |
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Reporting Roles |
1 |
Admin |
App Supporting Materials
The following table provides quick access to all essential supporting materials for the Omnichannel: Location and Employee Reporting BPP, available in Google Slides, Powerpoint, and PDF formats.
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Document Name |
Google Drive |
Powerpoint |
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Omnichannel: Location and Employee Reporting Overview |
