Welcome

Welcome to Medallia Documentation. Click the Medallia Documentation logo in the upper left to get started.

Tip: Click the Medallia Documentation logo in the upper-left corner to go to the home page.

Medallia Documentation icon in upper left is a link to the home page

Known issues

  • All pages have new web addresses; old bookmarks do and will not work.

    • Some content is still moving around, though we hope to minimize changes, as such, new bookmarks may change.

  • Context-sensitive links from Medallia Admin Suite, Medallia Setup, Medallia Knowledge Center, and others only work when you have previously authenticated (sign-in); they do not trigger the authentication process.

  • Downloads and some text file links are not working. As a workaround, right-click on the link and choose Download from browser contextual menu.

Fixed issues

  • Images do not "expand" when clicked.

  • Search results are not optimized (sometimes you may have to scroll through pages to find the best-match).

  • Initiating a search pre-selects the Medallia Product for the documentation you are currently viewing, which is intended. However, if you initiate a search from this Welcome page, the filter is set to Authorized and you have to manually select the product you want to search, or you have to uncheck Authorized.

  • Documentation search is not available in Medallia Knowledge Center.

  • Feedback link not available.

  • The expiry on a sign-in is now correctly set to 30 days instead of length of browser session. This will take effect the next time you authenticate to the site.

  • Videos are not loading.

  • Text file links are not working.

  • Historical release notes are not available for some products (namely Medallia Experience Cloud).