Glossary
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Glossary Contents
C
Capability
Category
Chatbots
Clickstream data
Closed loop feedback (CLF)
Company
Conversation
Conversational feedback
Custom survey ID
Custom survey URL
Customer
Customer analytics
Customer effort score (CES)
Customer experience (CX)
Customer experience management (CEM)
Customer feedback
Customer loyalty
Customer relationship management (CRM)
Customer satisfaction (CSAT)
Customer signals
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Last updated: November 15, 2024