Distribute surveys using various channels

Distribution

Create contact lists to invite people to multiple surveys.

Contact lists

Emails

Purchase a targeted panel and monitor project status or link your own

Targeted panels

Zendesk

Gather consumer insights through online surveys, ranging from one-off surveys to sophisticated research campaigns

Medallia Agile Research

Viewing subscription settings

Distribute surveys, create contact lists, and configure targeted panels

Medallia Concierge

Medallia Developer Portal

Medallia Documentation

Experience management platform that helps companies put every experience at the center of their business

Medallia Experience Cloud

Capture feedback across any digital channel: websites, apps, software applications, and connected devices

Medallia Digital

Improve conversion, sales, and loyalty across all your digital offerings

Digital Experience Analytics

Capture, analyze and share media feedback content at scale to tell powerful stories and inspire better decision-making in your organization.

Medallia Video

Keep customers and agents engaged from anywhere

Agent Connect

Orchestrate individualized experiences across all channels with real-time, next best experience

Medallia Experience Orchestration

Build a holistic customer-experience strategy with the leading cloud solution

Mindful

Automatic speech recognition text-to-speech transcription for call centers supporting many industries and languages

Voci

Real-time insights from consumer transactions, visits, and surveys for a 360-degree view of the market, competitors, and customers

Sense360

Information not specific to any particular product

Medallia Company

Glossary

Alternative thank-you page

Changing survey start dates

Conducting surveys by telephone

Email and web survey descriptions

Kiosk distribution channel

Multiple submissions by the same respondent

Insights on the importance of choosing an optimal sample size for surveys, determining the margin of error for the results, and a tool for calculating them.

Optimal sample size

Personalizing survey URLs

Posting surveys to Slack

Reactivating surveys

Recurring surveys

Sending automatic reminders

Sending out paper invitations

Slack surveys and polls integration

Zapier integration

Adding an expiration date for contacts

Adding an invitation date for contacts

Adding contact lists to surveys

Contact import report notification email

Contact statuses

Custom fields

Downloading unique hyperlinks for contacts

Global opt-out list

Inviting contacts more than once for the same survey

Manually importing contacts into surveys

Not seeing the “Contacts” option

Resetting survey contacts

Retrieving a contact's personal survey link

Searching for contact history

Searching for contacts across all surveys

Unsubscribing (opting out) contacts

Updating contacts

Adding attachments to email invitations

Adding surveys to email signatures

Bounce types and subtypes

Correcting bounced contacts and resending email invitations

Domains blocked from import

Domains used in surveys

Email invitation spam

Embedding NPS questions in survey email invitations

Embedding survey questions in emails

High bounce rate warning

High complaint rate warning

Implementing a custom domain FAQs

Import limits on role-based addresses

Invitation sending warm-up

Sending a large number of emails to the same domain

Sending email invitations via the Agile Research email system

Sending email invitations with your own platform

Sending group emails

Sending preview email invitations

Sending thank-you emails

Setting up a soft launch

Setting up email batches and drip surveys

Tips for sending reminders

Using IP ranges to allow-list emails

Using multiple custom domains

Using your own domain for surveys and reports

Maximum length of text messages

Incidence Rate (IR)

Linking your own paid survey panel to a survey

Monitoring your survey panel

Adding cooldown periods to surveys sent via Zendesk