Surveys

Survey appearance

Mobile apps

Use the NPS in surveys to measure client satisfaction with one question

Net Promoter Score (NPS)

Question types

Gather consumer insights through online surveys, ranging from one-off surveys to sophisticated research campaigns

Medallia Agile Research

Infrastructure

Medallia Concierge

Medallia Developer Portal

Medallia Documentation

Experience management platform that helps companies put every experience at the center of their business

Medallia Experience Cloud

Capture feedback across any digital channel: websites, apps, software applications, and connected devices

Medallia Digital

Improve conversion, sales, and loyalty across all your digital offerings

Digital Experience Analytics

Capture, analyze and share media feedback content at scale to tell powerful stories and inspire better decision-making in your organization.

Medallia Video

Keep customers and agents engaged from anywhere

Agent Connect

Orchestrate individualized experiences across all channels with real-time, next best experience

Medallia Experience Orchestration

Build a holistic customer-experience strategy with the leading cloud solution

Mindful

Drive innovation and improvement across the organization with employee crowdsourcing

Medallia Ideas

Automatic speech recognition text-to-speech transcription for call centers supporting many industries and languages

Voci

Real-time insights from consumer transactions, visits, and surveys for a 360-degree view of the market, competitors, and customers

Sense360

Information not specific to any particular product

Medallia Company

Glossary

Adding emojis to email invitations and surveys

Adding headers to surveys

Adding links to files in surveys

Adding page titles to survey pages

Adding passwords to surveys

Adding questions to surveys

Adding scoring to surveys

Adding survey quotas

Adding variable banners to email invitations and surveys

Answer choice display order

Applying email verification to surveys

Available media file formats

Best practices for conducting surveys

Changing survey end dates

Copying questions

Copying survey pages

Copying surveys

Creating surveys

Downloading or printing surveys for internal reviews

Editing live surveys

Editing survey messages

Editing survey questions

Editing survey responses

Embedding videos in surveys

Launching surveys

Limiting the number of respondents for surveys

Making textual changes in live surveys

Pausing surveys

Restoring deleted surveys

Sender Reputation Score (SRS)

Setting up automatic progress emails

Survey examples and templates

Survey QR codes

Testing surveys

Tips for long surveys

Using icons in surveys and reports

Using images as answer choices

Using images in surveys

Adding survey questions to cards

Applying themes to surveys

iFrame

Pop-ups and pop-unders

Showing or hiding the Back button on surveys

Showing survey introduction on a separate page

Survey CSS snippets

Turning question numbering on or off

Pinning surveys to home screens on iOS and Android

Surveys compatible with mobile devices

NPS benchmarks

Stages of NPS

Turning NPS detractors into promoters

Turning NPS passives into promoters

CAPTCHA Verification question

Closed Card Sort feature

Conjoint feature

Matrix questions

MaxDiff feature

Medallia Video question

Net Promoter Score (NPS) question

Survey upload question