Digital Web 2.59 release notes

From 13th May 2025

Notices

These features and capabilities are now enabled by default for all customers:

  • As previously announced, properties that haven't upgraded to Survey Form 2.0 are being upgraded automatically upon the next form save. The upgrade is taking place as we roll out this release.

  • Native right to left support for translated surveys

  • The ability to hide certain options when mapping to an Experience Cloud field with a component of type: Checkbox, Radiobutton, Dropdown.

  • Self service mapping of custom parameters to Experience Cloud fields, including the ability to determine whether the custom parameter is an E or a Q field.

  • To improve accessibility compliance, all forms and invites now support a layout reflow whenever the user defines a larger font size or page zoom. See Digital Web 2.59 highlights.

  • Improved display logic to improve compatibility with certain frameworks and single page applications.

  • A spinner is displayed if a form has been triggered before the SDK has finished loading.

  • All new Digital Feedback properties are now enabled by default with a data retention policy of 12 months upon property creation. This applies only to the data stored on the Digital Feedback backend and does not impact feedback that has been processed in Experience Cloud. If you wish to set a different data retention policy, please contact your Medallia team member.

  • From this release, Digital follows a more regular release cycle, improving how quickly we can provide changes. The release notes now cover these changes.

Documentation changes

The Digital Feedback documentation is updated to match the new V2 integration that has been deployed across the majority of customers.

8 July 2025

Resolved issues

The accessibility improvements introduced in Digital Web 2.59 highlights, such as support for page-zoom and dynamic font-size, are now optional. By default all Digital properties now have the feature enabled. Although not recommended, your Digital Expert can optionally turn off this feature. If this feature is turned off, for newly saved or created invitations markup and styles render very similarly to Digital version 2.58, without support for page-zoom and dynamic font-size.

23 June 2025

Resolved issues

  • Right-to-left translations were not imported properly when an asterisk or left-to-right word was in the sentence.

  • Embedded surveys without a configured thank you page would not be correctly cleared on submit in certain situations.

  • A small selection of mobile web invitations would not appear. The uploaded logo would appear distorted in certain cases on the invitation modal.

  • The Download Archived Data link could still appear in the Digital Health Check module even if there was no archived data for that property.

  • The kampyleuserPercentile value was not loaded before being evaluated in a custom targeting rule.

  • Feedback submitted using a Digital SDK app running on Android and that used a Custom Intercept triggered an extra InvitationShown event which was incorrectly shown in the Digital Health Check calculations.

  • A trigger rule can now use a percentage value less than 1%.

13 May 2025

Release highlights

General

  • The rule builder now highlights condition rows where the criteria value field contains a space or an invisible character before or after the value.

  • Improved the logic of custom rule handling when duplicating forms:

    • If the rule has only conditions that are mapped to "All Forms" - it is attached automatically.
    • If the rule has one or more conditions that are form specific, it is not part of the duplication process.

  • A clearer warning is now displayed whenever a deleted custom parameter is still in use within a rule.

Accessibility

Web invitation accessibility updates:

  • Improved page zoom, reflow and dynamic font-size support.
  • Button size updated to better meet WCAG standards.
  • The default colors of the invite modal updated to meet the required contrast levels.

With this feature enabled, after the next save of an existing invite or when creating a new invite:

  • The order of invitation buttons switches from No/Yes to Yes/No.
  • For iPhones, the text size respects the system font-size zooming due to the font-family -apple-system-body on the HTML element. To have working dynamic font scaling, text needs to be in rem, which is the default when this feature is on.
  • On properties using the delay CSS feature, that displays a spinner in cases where CSS load is slow, the footer is not visible until the spinner finishes.

In addition, for properties with this feature enabled:

  • The tooltip-content appears with better support for various screen sizes and content lengths.
  • Use the new wrapping element tooltip-container with default styling that justifies the tooltip to position it at the opposite edge to the Medallia logo
  • The X button is now defined in pixels so it doesn't change when text zooming in Chromium and Safari. The size of the button is 24x24 pixels.
  • There is no longer a wrapping div around the X button and the logo-image, they are now beneath each other. The X has position: relative.

On DHH properties, this change does not automatically trigger freeze mode. However if you are using any invitations it is recommended to manually trigger an update package to ensure your invitations support this feature.

Resolved issues

  • Customers who have migrated to Experience Cloud V2 integration are no longer blocked from deleting rules attached to the deprecated "Real time alerts" capability

  • Accessibility: The check box component wasn't scaling properly when the user increased their device's default font-size.

  • Fixed an issue that occurred when the user tried to import a translation file for a form that enabled the "Skip invite" capability.

  • Feedback with a custom parameter that was a very small fractional value (below 0) was not processed properly.

    Example: 0.000300122454524

  • The default font size on Safari browsers is reverted to 16px based on WCAG requirements.

  • Draft users: A rule that was attached to the specific form is now properly attached to a draft when it is being created.

  • It is now possible to use an empty question label. Note that in Experience Cloud the question label is displayed as an invisible character.