Medallia Digital Web 2.50 release notes

Released starting 3rd April 2023

System requirements

Digital for Web requirements

  • Digital Command Center browsers: Latest two versions of Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox.

Survey-taking requirements

  • Desktop browsers

    • Latest two versions of Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox.

    • Other browsers or older versions will likely work; however, Medallia cannot certify a full experience in browsers older than two years. Any issues will be handled on a best-effort basis.

  • Mobile browsers

    • Google Chrome: latest version

    • Android: latest version

    • Safari for iOS: latest version

  • Network connectivity requirements: Digital surveys require unobstructed network connectivity over an HTTPS connection. If your organization employs a content security policy or any other network filtering method, you may need to allow-list Medallia domains. For more information, refer to allow-list documentation or contact your Digital expert.
  • ADA / WCAG compliance: Digital Web survey form 2.0 is certified WCAG 2.1 Level AA. For the best survey experience, Medallia recommends the following screen reader and browser combinations:

    • Microsoft Windows: Mozilla Firefox + NVDA and Google Chrome + JAWS

    • Apple MacOS: Safari + Voice Over

    • Android: Google Chrome + TalkBack

    • iOS: Safari + Voice Over

    • Safari MacOS users: To enable tabbing in Safari, it is required that the Press tab to highlight each item on a webpage box, located under Safari Preferences - Advanced, is selected.

Highlights

Customers using Survey Form 2.0 can now easily modify the color of the inner rating number via custom CSS.

The following changes have been enabled globally for all properties:

  • Self-service migration to Survey Form 2.0 is now recommended for all customers.

  • The Experience Optimizer has been removed from the Digital Command Center. After this change, the default page after logging in is Forms.

    Users with the role Analyst note that:

    • for V1 integrations, stand-alone or non-SSO login properties are now redirected to the Inbox.

    • for V2 integrations and SSO login properties are redirected to an Access denied page.

  • The feedback UUID is now generated from the Medallia back end with the feedback submission and not by the SDK code.

  • The Oops message can now optionally be translated. This feature is available upon request. Ask your Medallia expert to file a Feature activation request with Medallia Support.

  • The implementation of the Digital Web invitation now uses Preact. This results in a smaller, faster implementation based on the latest technology stack and replaces the Angular version which is no longer supported.

    This change does not require changes to customer's custom CSS for invites.

  • The HH and DHH packages have been optimized and unnecessary files that were once part of the package are no longer included, reducing the overall size.

Resolved issues

  • In some Form 2.0 surveys, a horizontal scrollbar appeared in certain configurations.

  • It is now possible to turn off the current page load events (nebula_page_view) and turn on a new (session_start) per session count for Digital survey load.

  • The Preview button on a duplicated form was displayed as a continuous spinner until the form was saved.

  • When making a multi-option component reusable, the options field is now immediately locked once the field has been made reusable, ensuring synchronization with Medallia Experience Cloud.

  • Self-service reusable fields were not storing the Reusable field name properly.

  • When the browser zoom is used, content now correctly reflows and is presented without loss of any information or functionality. This avoids the need to scroll in two dimensions at a time with screen sizes equivalent to 320 by 256 pixels.