Medallia Video in Digital SDK

The power of Medallia Video is seamlessly embedded into Digital Mobile SDK. Invite users to provide their feedback using audio and video, introducing a whole new world into your feedback collection cycle. Simply drag and drop the new Media Capture question type into your Digital In-App Form. Zero integration effort is required.

Important: This feature is available upon request. Ask your Medallia expert to file a Feature activation request with Medallia Support.

Media Capture Question Type

Digital Mobile surveys include the "Media Capture" question type, that collects the following:

  • Video Capture
  • Audio Capture
  • Video Upload

The Media Capture question type is compatible with advanced features such as conditional display and custom CSS. The Media Capture question type is only supported on properties using survey form 2.0.

iOS Example

Media Capture question in a survey form on iOS

Android Example

Media Capture question in a survey form on Android

Digital In-App Experience

Media Capture questions follow Digital's best practices of being as non-intrusive and seamless as possible. Surveys that include a media capture question behave as follows.

  • Permissions: users are prompted to allow the relevant permissions when selecting the media capture elements. Video and audio request camera permission, media uploads request photo or library permission.
  • Time Limitations: To ensure proper collection of media feedback into Medallia, an uploaded video capture must not exceed 300 seconds.
  • Capture:
  • Video capture is completed using the native device and OS Camera
  • Audio capture is completed directly by Medallia SDK Survey Form
  • Only one media feedback record can be submitted per survey form
  • Note: Media Capture questions meet all Digital Mobile SDK and Medallia standards: WCAG, native design guidelines, offline supported and so on.

Tip: Digital Command Center customization supports setting the allowed video duration to any duration lower than 300 seconds

Digital Inbox

The Digital Inbox includes an informative description of the received media feedback record. The "Summary" category in the Digital Inbox includes a "Media Capture" sub-category:

  • Media Type: Depicts the type of Media file collected
  • Creation Date: Time and date when the feedback was captured
  • Client Correlation ID: SDK generated client correlation ID of the Media Capture feedback record
  • Video Channel ID: The unique identifier to be used in Medallia Video Dashboard

Digital Inbox with feedback that includes Media Capture

Tip: Use the Video Channel ID to easily access this media feedback record via the Medallia Video Dashboard

Video Dashboard and Medallia Experience Cloud

Access the media files from the Video Dashboard and Medallia Experience Cloud.

Video Dashboard

All standard Medallia Video capabilities such as text transcriptions, showreels and more are supported. To enrich and simplify the feedback review experience the following Digital and Medallia Experience Cloud parameters are presented:

  • Digital Form ID
  • Digital Form Name
  • Digital Feedback Client Correlation ID
  • Digital Media Feedback Client Correlation ID
  • Medallia Experience Cloud External Media ID

Medallia Experience Cloud Video Dashboard with feedback collected using Digital

Tip: Each field mentioned is a filter label on the Video dashboard

Medallia Experience Cloud

From Medallia Experience Cloud, the standard responses feed, responses list, and responses form of Video is displayed within your instance concurrently with the standard Digital responses.