The period of time a user is connected to the service
A session is the period of time a Medallia server keeps a user signed in, and thereby making the services available to the user. A user begins a session by logging in to a Medallia application, either through a login screen or Single Sign-On (SSO). A session ends when either
The user explicitly logs out, or
It expires automatically after a specific period of time has passed since an application-specific event, such as user inactivity in a Medallia Web session.
|Medallia Web||Medallia Mobile & Medallia Voices|
|Default time to automatically expire a session||30 minutes of inactivity||30 days since last login|
|Configuration setting||The Session timeout in minutes property. Note the Max session duration in minutes property on the same page expires sessions after a period of time since the login.|
Not this setting applies to both SSO and non-SSO (username and password) logins.
| The Refresh token lifetime property for the app.|
Apps may optionally automatically sign out users after some period of inactivity with the Expire refresh token after an idle timeout property on the Clients page.
For a detailed description of SSO sessions and events, see SSO session inactivity.
Concurrent sessions happen when the same user is logged in to the same service, at the same time using any of these:
Different devices, such as desktop, laptop, or mobile
Different browser types, such as Chrome, Firefox, or Edge
Both private and non-private browsing windows on the same browser type
When using concurrent sessions, some features such as language settings, preferences, and bookmarks do not work as desired: changes made in one session are not reflected in other sessions.
Each user should have their own account/username. If a group of users all need identical access, create a role with that access and assign it to each user.
By default, Medallia Experience Cloud does not restrict concurrent sessions. To enforce a limit, use the Max Concurrent Sessions property on the Logon restrictions page.