Medallia Documentation

Request

Body

contact_number

string

required

The customer phone number that the system uses to identify the callback request and its status

Responses

200

Successful request

Body

responses

200

data

array[CallObjectCBStatus]

contact_uri

string

The URI (Uniform Resource Identifier) associated with the callback request's contact number

callback_number

string

The callback will be placed to this customer contact number.

call_request_id

string

The system-generated identification number for the callback request

type

string

Differentiates between an ASAP callback and a scheduled callback

created_at

string

The 10-digit Unix time stamp representing the time the callback request was created

estimated_for

string

The 10-digit Unix time stamp representing the time at which the system estimates the callback will be launched

forecast_waitlist_position

string

If the callback is waitlisted, this is the customer's predicted position in the internal waitlist as the callback waits to be dialed.

estimated_wait_time

string

Estimated time, in seconds, before the callback will be launched

source

string

Confirms the source of the callback request

call_target_id

string

This number identifies which Call Target is associated with the callback request.

status

string

Identifies the current status of the callback request

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{
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  "data": [
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    {
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      "contact_uri": "string",
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      "callback_number": "string",
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      "call_request_id": "string",
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      "type": "string",
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      "created_at": "string",
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      "estimated_for": "string",
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      "forecast_waitlist_position": "string",
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      "estimated_wait_time": "string",
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      "source": "string",
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      "call_target_id": "string",
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      "status": "string"
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    }
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  ]
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}

Request Callback Status

Request

Body

Responses

Body