Integrations

On the Customer Settings page, the Integrations tab provides several configurable options for integrating Mindful Feedback with third-party software. You can also use the Integrations tab to configure API authentication settings and the HTTP POST survey trigger event.

The sub-tabs that appear within the Integrations tab are determined by the integration capability enabled on your account. If one of the integration options mentioned in this article is not shown in your Mindful account, contact the Mindful Support team for assistance.

Validated Third-Party Integrations

Mindful Feedback contains pre-built integrations with some of the most popular contact-center software providers:

  • Genesys Cloud
  • Amazon Connect
  • Twilio Flex
  • Salesforce (CRM)

For details on how to configure these integrations, refer to the relevant pages in the Integrations section.

OAuth Tab

The OAuth tab allows you to configure an OAuth Client and a Personal Access Token which are used to authenticate your requests to the Mindful Feedback API.

Screen capture of OAuth tab

Authentication Methods Tab

The Authentication Methods tab allows you to configure custom authentication credentials for a third-party API.

Screen capture of Customer Settings tab with Integrations and Authentication Methods highlighted

Click Create New Authentication Method to configure a new method using either Basic Auth or Bearer Auth.

To configure a new method using Basic Auth:

  1. Select Basic Auth from the Auth Type drop-down menu.
  2. In the Friendly Name field, enter the name of the auth method you are creating. This name will appear in the drop-down menu in a Post to URL event.
  3. Your Username and Password will be prefilled.
  4. Click the Create button.

Screen capture of Create New Authentication Method modal

To configure a new method using Bearer Auth:

  1. Select Bearer Auth from the Auth Type drop-down menu.
  2. In the Friendly Name field, enter the name of the auth method you are creating. This name will appear in the drop-down menu in a Post to URL event.
  3. In the Access Token field, enter an access token that DOES NOT expire. This can be a long-lived bearer token or another access token.
  4. Click the Create button.

Screen capture of new authentication method with bearer token selected

The authentication methods created here can be used to authenticate Post-to-URL events triggered in your surveys. Note that the Friendly Name you created is what will appear in the Authentication Method drop-down highlighted below:

Screen capture of Questions tab with Authentication Method highlighted