Technical support

Contact Support for help with Mindful Feedback.

The Mindful Feedback Support team is here to assist you with any technical challenges or product questions you have.

Our Support office hours are Monday to Friday, 9:00 AM to 6:00 PM ET.

Contact Support

Mindful Feedback features a single sign-on (SSO) integration with the Medallia Knowledge Center. To access support resources in the Knowledge Center, select the "Contact Support" option under the Help heading in the sidebar menu.

example of accessing the help center

Support holiday calendar

2026 holiday calendar

Medallia observes the following 2026 US holidays, when our office will be closed. During these closures, support coverage will be limited.

HolidayDateDay of the week
New Year's DayJanuary 1Thursday
Martin Luther King Jr. DayJanuary 19Monday
Presidents' DayFebruary 16Monday
Memorial DayMay 25Monday
JuneteenthJune 19Friday
Independence Day (observed)July 3Friday
Labor DaySeptember 7Monday
Thanksgiving DayNovember 26Thursday
Day After ThanksgivingNovember 27Friday
Christmas EveDecember 24Thursday
Christmas DayDecember 25Friday