Connections

Connect Mindful with third-party applications

Restriction: This functionality is currently in Beta. During this early access period, clients in the Beta program can try out and test this feature, and provide feedback about it. This stage allows Medallia to refine the feature's design before its general availability. Be aware that functionality may change before then.
Note: If this page is not enabled for your organization and you would like to enable it, contact a Mindful representative for more information.
The Connections page contains unique integrations with contact-center platforms and other third-party applications.

Connections allow you to automatically retrieve a list of queues from select ACD platforms to bring contact-center metrics into Mindful for callback pacing and reporting. Connections also extend the capabilities of the Mindful platform by leveraging such tools as Google Sheets, Excel/OneDrive, Slack, and Twilio messaging for a variety of use cases.

image of the connections page

The following sections are currently available on the Connections page:

  • Alerts — Integrate with Slack and Gmail to send messages or emails to notify you of important issues in your Mindful organization.

  • Bulk call operations — Integrate with Google Sheets and Excel/OneDrive to register or cancel callbacks in bulk, or upload a list of phone numbers for SMS message broadcasts.

  • Contact center platforms — Retrieve queues/skills and queue/skill metrics from your ACD platform.

  • Data — Integrate with Google Sheets to export a snapshot of pending callbacks to a spreadsheet or import changes to scheduled callback timeslots.

  • Notifications — Integrate with your Twilio and Mindful webhooks. Some of these connections send SMS notifications via your own Twilio account, rather than Mindful's. Others send webhooks alongside, or instead of, SMS notifications.

  • Survey — Automatically send Feedback surveys to customers after callback interactions end.

Use the side navigation bar or the links below to learn more about the currently available connections.