Collect actionable feedback for insight into the customer experience.

Feedback connects your brand with customers by collecting feedback you can act on. The insights provided by Feedback can help you to enhance your brand reputation and develop lasting customer relationships.

The resources in the Feedback help center are designed to provide all the information you need to configure and maintain your Feedback organization for maximum success. Combined with our live training resources and 24/7 support team, this documentation provides how-to instructions and reference materials to help you gain confidence as a Mindful user.

This article lists helpful starting points to find what you need quickly. In these guides, you can learn to:

• Build customizable surveys
• Create and deliver surveys in any channel
• Analyze real-time and historical reporting
• Configure your organization's global settings
• and more...

Quick-start guides

Get up to speed quickly on the fundamentals of managing the system.

• Getting Started for Administrators
  • Learn to navigate the user interface
  • Configure global settings
  • Create and manage surveys
  • Manage users in your organization
  • View reports and survey data

How-to guides

View step-by-step instructions for accomplishing common tasks.

• Managing Surveys — Create and configure surveys to be delivered in any channel.

• Creating Survey Interactions — Configure, schedule, and deliver surveys to individual customers to collect feedback.

• Manage Users and Groups — Add users to your Feedback organization and manage team settings.

More how-to guides are listed in the sidebar menu.

Reference guides

Learn about the Feedback interaction data model and reporting features.

• Survey Interaction Data Model — Learn about survey attributes and data behind survey interactions.

• Real-Time Reporting — Learn how to use the Dashboard for real-time insights. Real-time reporting capabilities provide the opportunity to act immediately on poor customer experiences to transform them into positive experiences that earn loyalty.

• Interaction Details Report — View survey responses and other information about individual survey interactions.

• Event Log — View system events and alerts.

• License Usage — View usage data for your organization.

• Email Reputation — View email bounce-backs to keep your contact list clean.