Creating survey interactions
A survey interaction defines the characteristics of a survey, such as the survey type, scheduled delivery time, delivery method, and custom metadata. There are many ways to create a new survey interaction in Mindful Feedback. The articles in this section provide a detailed overview of each of these methods and when to use each one.
Creating a New Survey Interaction
The following is a list of the ways in which you can create a new survey interaction. Methods requiring more manual work are listed higher, and methods with more automation are listed lower.
Survey interactions can be created via:
- a form in the user interface
- a CSV file upload
- a webhook
- the default web survey URL (for web surveys only)
- a SIP call with UUI data
- a PSTN call or SMS message using default survey association
- the API directly
- the API indirectly from a third-party application.
- a supported direct integration method such as Genesys Cloud, Amazon Connect, Twilio Flex, or Salesforce
- a Web Survey Widget placed directly on your website or mobile app
