Genesys Cloud (formerly PureCloud) is a commonly used contact center platform. The integration with Genesys Cloud enables Mindful Feedback to automatically schedule surveys using attributes of Genesys Cloud conversations over all customer-contact channels, including email, phone call, web chat, and social media.

If your Mindful Feedback instance is integrated with Genesys Cloud, you can quickly set up a survey mapping to trigger surveys after conversations in the contact center.

For complete instructions, see the Genesys Cloud documentation in the Integrations section. The conversation polling article addresses how a survey interaction can be created via Genesys Cloud.