Mindful Platform updates
Learn at your own pace with self-serve videos.
Whether you're a new user or an existing client, there are many exciting new things to discover in Mindful by Medallia. To help you get started, you'll find a collection of informative videos that showcase the features and capabilities of the platform.
Explore the user interface in the Introduction to Mindful.
Dive into the powerful Insights dashboards.
Learn about messaging features with Handoff.
Discover API features, including Application Clients for OAuth 2.0 authentication.
Learn to use Mindful Datastore to manage user data.
Explore the updates introduced in Fall of 2023.
Introduction to Mindful
As a starting point, the following video provides an overview of capabilities and major components of the Mindful platform:
The next video will help you learn to navigate the user interface with confidence:
Mindful Datastore overview
Mindful Datastore provides a lightweight, user-friendly solution to retain context and apply it to an interaction later.
Application Clients
Application Clients provide unique Client IDs and Client Secrets that authenticate and establish connections between your applications and Mindful services.
Handoff overview
Handoff provides a window into your messaging interactions with customers.
Callback Status dashboard
The Callback Status page contains a real-time status chart for each of your Call Targets. The following video explains how to get the most value from this dashboard:
Call Detail report
The Call Detail report provides real-time and historical information on all interactions.
Reporting APIs
API endpoints are available to request real-time Call Target metrics or historical reporting data.
Insights dashboards
The Insights page contains dashboards with valuable data on your usage of Mindful features. The following introductory video covers the basics of accessing and navigating Insights dashboards.
Callback Overview
The Callback Overview dashboard provides real-time usage data through metrics and graphs for each of your Call Targets on a rolling 24-hour basis.
Callback Executive Summary
The Callback Executive Summary dashboard displays callback statistics for all Call Targets in your organization.
Callback Performance
The Callback Performance dashboard focuses on qualitative metrics for your callback interactions.
Callback Usage
The Callback Usage dashboard provides an overview of your callback activity.
Messaging Usage
The Messaging Usage dashboard provides an overview of your SMS messaging activity.
Conversation Overview
The Conversation Overview dashboard covers your company's usage of conversations over the period of your contract.
Audit Log
The Audit Log dashboard provides an overview of the updates, changes, or deletions that users or automated Smart Rules in your organization have made.
Fall '23 Updates
Welcome to the Mindful Fall '23 release! We've made exciting changes to Call Targets in this release, introducing greater ease-of-use and a more efficient layout. To help you get started, we've put together a tour of the new changes:
