Spanish (Spain) Call Center - High Accuracy

Table 1. [INTERNAL ONLY] spa-es:callcenter-xa Language Model

Model ID

spa-es:callcenter-xa

Package Name

voci-langpack-spa-es_callcenter-xa-7.0.1-1.x86_64.rpm

Version

7.0.1-1

Last Updated

May 2021

Maturity

Level 2

Features Supported

Emotion, Gender, Redaction

Language

Spanish

Region or Dialect

Spain

Acoustic Model

spa-es

Domain

Customer care contact centers for any domain

Compatible Versions

ASR engine version 7.x

Release Notes

Improved vocabulary and accuracy.

Benchmark WER

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Internal Notes

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Table 2. spa2:callcenter-xa Language Model

Model ID

spa2:callcenter-xa

Package Name

voci-langpack-spa2_callcenter-xa-7.0.0-1.x86_64.rpm

Version

7.0.0-1

Last Updated

November 2020

Maturity

Level 2

Features Supported

Emotion, Gender, Redaction

Language

Spanish

Region or Dialect

Spain

Acoustic Model

spa2

Domain

Customer care contact centers for any domain

Compatible Versions

ASR engine version 7.x

Release Notes

Deprecated model, use spa-es:callcenter-xa.

Benchmark WER

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Internal Notes

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