Release highlights

The segmentName field will now be included in Registration webhook payloads.

This field was already present in the Finalization webhook payload, and it will now be included for Registration webhooks, as well.

Resolved issues

Widgets assigned for text scheduling can now be deleted if the associated Call Target has already been deleted.

Previously, a widget assigned to the Widget for Text Scheduled Callback field could not be deleted or edited if the associated Call Target was deleted first.

The Scheduled Callback Message Text field on the Call Target page has moved.

This field was intended to be under the "Intercepts" heading on the Call Target page, just as it is on the Global Settings page. However, it was inadvertently placed under the "Notifications" heading. The field can now be found under the "Intercepts" heading on both pages.

A cause of 500 Internal Server Error responses from the "Invoke a call answer" API endpoint has been resolved.

Unexpected errors could be returned when the API was under heavy load and invoked immediately after an agent answered a callback. We have updated the underlying logic of this endpoint to prevent these errors in this scenario.

It is now possible to upload custom audio files larger than 1 MB.

Previously, attempting to upload an audio file larger than 1 MB would fail without an error message shown in the UI. With this release, the 1 MB size limit is no longer in place.

The "Update contact center metrics" API method is functional again.

Recently, the PUT method for the /contactCenter/metrics endpoint began to return 500 Internal Server Errors. This issue has been resolved.

An issue causing Call Detail exports to exclude some data has been resolved.

When exporting Call Detail data within the past 180 days, some columns in the export could exclude data for some rows. This issue did not affect exports for data older than 180 days.

An issue causing pre-built Scheduler widgets to clear user input unexpectedly in a specific scenario has been resolved.

When an embedded pre-built widget used the inline callback form, the widget would unexpectedly reset every few seconds, resulting in customer selections such as the date/time and phone number being cleared. After this release, user selections will remain in place until the customer takes action.

It is no longer possible to delete a Call Target that is assigned to a Scheduler widget.

Previously, deleting a Call Target with an associated Scheduler widget would cause failures when a customer attempted to use the widget. Now, an error message will be displayed if a user attempts to delete a Call Target being used by a widget.

A recent issue causing callbacks to be dialed outside of business hours has been resolved.

An issue that was resolved in a recent release caused a new issue in which customers were able to schedule callbacks for a time outside of business hours. When this occurred, the customer would receive a callback outside of hours, hear an error prompt, and then be transferred to a queue with no agents staffed.