Known issues
Review known issues in the Mindful platform.
In addition to new and updated features, Mindful shares known issues that our developers, testers, and customers have identified. When issues are resolved, we will remove the known issue from this page and announce the fixed issue in the release notes. If a fix has not yet been implemented, read the known issue description for a workaround or a clarification of the issue.
Shared environment
EEQ-101203
Downloads and scheduled reports are not functional on two Insights dashboards.
On the Callback Usage and Callback Performance dashboards, an underlying issue with some customer count metrics is causing downloads and scheduled reports to fail. This issue has been escalated for a resolution as soon as possible.
Both dashboards are still accessible to review in the UI.
Workaround — None
Date identified — April 2025
MENG-1373
When creating a Business Unit, if all Call Targets and all users are selected, then some Call Targets and users are deselected, the Business Unit cannot be saved.
Attempting to save a Business Unit in this scenario will result in an error message stating "Failed to Save Business Unit".
Workaround — Add a smaller number of Call Targets and/or users to the Business Unit at a time. After making a small update, save the Business Unit, then continue to make additional small updates as needed.
Date identified — March 2025
MCB-3474 & MCB-3475
If specific special characters (such as "&") are used in the name of a Reporting Category, that category will not function as expected.
Although you can save a Reporting Category containing a special character, no data will be displayed on reporting pages with that category selected.
Workaround — Use Reporting Category names containing only alphanumeric characters until this issue is resolved.
Date identified — August 2023
MHF-136
Times on the Block List and Message Lookup pages of Handoff are incorrect.
The Created At time, located on the Block List and Message Lookup pages of the Handoff section, displays the time a message was created in the UTC time zone instead of the organization's time zone. This also applies to the Updated At time displayed on the Message Lookup page.
Workaround — None
Date identified — November 2022
MCB-2829
Two agent audio prompts can play at the same time in a specific scenario.
In a customer-first interaction, if the customer disconnects the call while the Prompt Agent to Connect audio file is being played to the agent, the Customer Disconnected audio file will play at the same time. This causes both audio prompts to overlap while playing to the agent.
Workaround — None
Date identified — July 2021
