Known issues
Review known issues in the Mindful platform.
In addition to new and updated features, Mindful shares known issues that our developers, testers, and customers have identified. When issues are resolved, we will remove the known issue from this page and announce the fixed issue in the release notes. If a fix has not yet been implemented, read the known issue description for a workaround or a clarification of the issue.
Shared environment
MFD-1091
Processing of the Call Volume Timeline on the Executive Summary dashboard is currently delayed.
We have put temporary measures in place to address an issue causing the requested and fulfilled call counts to be inaccurate on the Call Volume Timeline in a specific scenario. These measures will result is delayed processing of data for the Call Volume Timeline until the issue is resolved.
All other Executive Summary data will continue to update as expected.
Workaround — None
Date identified — February 2025
MCB-3474 & MCB-3475
If specific special characters (such as "&") are used in the name of a Reporting Category, that category will not function as expected.
Although you can save a Reporting Category containing a special character, no data will be displayed on reporting pages with that category selected.
Workaround — Use Reporting Category names containing only alphanumeric characters until this issue is resolved.
Date identified — August 2023
MHF-136
Times on the Block List and Message Lookup pages of Handoff are incorrect.
The Created At time, located on the Block List and Message Lookup pages of the Handoff section, displays the time a message was created in the UTC time zone instead of the organization's time zone. This also applies to the Updated At time displayed on the Message Lookup page.
Workaround — None
Date identified — November 2022
MCB-2829
Two agent audio prompts can play at the same time in a specific scenario.
In a customer-first interaction, if the customer disconnects the call while the Prompt Agent to Connect audio file is being played to the agent, the Customer Disconnected audio file will play at the same time. This causes both audio prompts to overlap while playing to the agent.
Workaround — None
Date identified — July 2021
