Release highlights

We are changing the way we manage traffic coming into Mindful for callback requests via SIP.

Starting with this release, the new Access Control List page will allow you to specify individual IP addresses or CIDR blocks of addresses that will be allowed for unlimited inbound SIP traffic. Starting in a future release, all inbound SIP traffic will be denied by default, unless the source IP address is configured on the Access Control List page.

For more information, see Access Control List after release.

The totalPending field has been removed from both "Retrieve historical aggregated callback outcome metrics" API endpoints.

Since these endpoints provide information about final callback outcomes, the totalPending field would have always reflected 0 pending callbacks. We have removed this unnecessary metric from the aggregated outcomes endpoints.

Users will now be required to confirm their password when updating their email address.

This update will provide greater security for user accounts.

All special characters are now allowed in reporting category names.

We have removed the restriction on special characters in the names of reporting categories. Previously, only certain special characters were allowed, and saving a reporting category with an unsupported special character could cause reporting category filters not to work as intended.

Fixed issues

(MENG-1435) An issue causing a blank page when creating business units in a specific scenario has been resolved.

If a user attempted to save a business unit with a duplicate name, the user would see a blank page rather than a descriptive error message. Now, an error message will be shown in this scenario to advise the user that the name has already been taken.

(MENG-1406) We have moved the resource center button to ensure it does not overlap important information.

Previously, the resource center button in the bottom-right corner of the application could overlap and visually block information on some pages, such as the total number of records on the Call Detail page. We have slightly adjusted the position of the button to avoid any overlap.

(MENG-1130) An issue causing unexpected, incomplete registration webhook events has been resolved.

Sometimes, registration webhook events were sent when no callback registration actually occurred. We have adjusted the logic for sending registration events to ensure that we only send events when a callback registration occurs.

(MCB-3525) When adding SIP numbers on the Phone Numbers page, the SIP tab will now remain active.

Previously, after a user added a SIP number, the PSTN tab would be opened. Now, the SIP tab will remain active after adding a number.